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Privacy Policy

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TerraOne is a mobile and web application that collects and uses certain personal information from its users. This Privacy Policy explains what information we collect, how we use it, and how we protect your privacy.

 

1. Information we collect

 

We may collect the following types of personal information from users of TerraOne:

 

-Name

-Email address

-Location

-Profile image

-Analytics data, such as usage patterns and device information

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We collect this information when you create an account on our app or website, use our app, or interact with us in any other way.

 

2. How we use the information

 

We use the information we collect to:

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-Provide and improve our services

-Communicate with you about our app and services

-Analyse usage patterns and improve our app

-Respond to your inquiries and support requests

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We may also use your personal information to send you marketing materials if you have given us your consent to do so.

 

3. How we protect your information

 

We take the privacy and security of your personal information seriously. We have implemented technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. We also limit access to your information to employees who have a need to know.

 

4. Sharing of information

 

We may share your personal information with third-party service providers who help us with our business operations, such as hosting, data analysis, and customer support. We may also share your information with law enforcement or government authorities if required by law or to protect our rights or the rights of others.

 

5. Your choices

 

You can choose not to provide us with certain personal information, but this may limit your ability to use some of our services. You can also unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in the email.

 

6. Changes to this policy

 

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our app or website.

 

7. Contact us

 

If you have any questions or concerns about our Privacy Policy or our use of your personal information, please contact us at subhajit@4climate.in.By using TerraOne, you agree to the terms of this Privacy Policy. If you do not agree to this policy, please do not use our app or website.

 

8. 4CLIMATE (NATUREX AI TECHNOLOGIES PVT LTD) Privacy Policy

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Web Privacy & Cookie Policy

 

We take your privacy very seriously.


NATUREX AI TECHNOLOGIES PRIVATE LIMITED ("4CLIMATE," the "Company," "we," "us," and "our,") respect your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:

  • the types of information that 4climate may collect from you when you access or use its websites, applications, and other online services (collectively, referred as "Services"); and

  • its practices for collecting, using, maintaining, protecting, and disclosing that information.


This policy applies only to the information 4CLIMATE collects through its Services, in email, text, and other electronic communications sent through or in connection with its Services.


Please read this policy carefully to understand 4CLIMATE’s policies and practices regarding your information and how 4CLIMATE will treat it. By accessing or using its Services and/or registering for an account with 4CLIMATE, you agree to this privacy policy and you are consenting to 4CLIMATE's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information 4CLIMATE requires, 4CLIMATE may not be able to provide all of its Services to you.

We are committed to protecting your personal information and ensuring compliance with the European Union’s General Data Protection Regulation (GDPR) (if you are in a Member State of the European Union), and the California Consumer Privacy Act (CCPA) (if you are a California resident).  

 

This Website Privacy, App Privacy & Cookie Policy (Privacy Statement) gives details of the personal information that we collect via the website, App or any other online platform operated by 4CLIMATE from time to time (Site) or when you interact with us or use our Products and Services.
 

This Privacy Statement also covers how and why the information is collected, used, disclosed, and processed; and the lawful basis on which your personal information will be processed by us; how you can request access to or correction of your personal information, and how you can manage receiving communications from us.  

If you are in the EU or if you are a California resident, then you have additional rights under the applicable privacy laws which are outlined in the ‘GDPR’ and ‘CCPA’ sections of this Privacy Statement.


The Privacy Statement should be read in conjunction with the Terms of Use - Web. Unless defined in this Privacy Statement, all capitalised terms have the same meaning given to it in the Terms of Use – Web.

Your data controller is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with its privacy standards as well as any applicable national laws. Your data controller may transfer data to other members of 4CLIMATE as described in this Privacy Policy. 4CLIMATE may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with 4CLIMATE.


This policy may change from time to time, your continued use of 4CLIMATE's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

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What is personal information?

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Personal information means any information relating to an identified or identifiable natural person.


Your informed consent 


Please read this Privacy Statement carefully. Based on our Privacy Statement, you can then make an informed decision on whether you wish (and continue) to visit our Site or interact with us.  
 

You can withdraw your consent at any time for any reason by notifying us at privacy@4climate.in that you no longer wish your personal information to be used for the purposes outlined in this Privacy Statement. If you no longer agree with our Privacy Statement or do not agree with the changes that we make to our Privacy Statement from time to time, please discontinue your use of our Site. If you withdraw your consent, we will stop collecting your personal information, but we may not be able to continue providing some or all of our Products or Services to you. 


If you wish to ‘opt-out’ of receiving certain communications from 4CLIMATE or your personal information being provided to third parties for direct marketing purposes, then you should contact us or unsubscribe from our mailing list by clicking ‘unsubscribe’ at the bottom of our communications to you. If you decide to do so, then we will only communicate with you to the extent necessary to perform our obligations to you, such as to complete our transaction with you or where we are required to do so by law. 

You can otherwise contact us at any time by clicking “Contact Us” on our website. 


For the purpose of: 

  • The GDPR, the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. 

  • The Privacy Act, your personal information will only be used for the purpose for which it was collected in accordance with this Privacy Statement and the law. If that purpose no longer exists or your personal information is no longer needed for the purpose in which it was collected, then we will no longer use your personal information.  

  • The CCPA, you may exercise your ‘right to opt-out’ and ‘right to delete’ and request that we stop collecting your personal information and delete the personal information that we hold about you (subject to lawful exceptions).  

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How the information is used and disclosed

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With your consent, we will collect, use and disclose your personal information for the following purposes:  

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  • to provide you with our Services and Products, including to

    - identify and verify your identity;
    - communicate with you, such as sending you promotional emails about new Services, special offers, promotions or information about our Services and Products; 
    - update, secure, and troubleshoot our Products and Services as well as providing support;
    - share information, when it is required to provide the Service or carry out the transactions you request;
    - improve and develop our Services and Products;
    - personalise our Products and Services and make recommendations to you;
    - respond to your queries regarding the Site, our Services or Products;
    - provide you with a positive user experience when you visit our Site or use our Services or Products;
    - to bill you and to collect money that you owe us, including authorising and processing credit card transactions or undertaking credit checks (if necessary);
    - develop new Services, Products, features and/or content; and
    - keep you updated on things that are happening at 4CLIMATE;

  • to run and maintain our Site, Services and Products, such as ensuring our Site and network system are secure;

  • for our internal record keeping purposes;

  • to allow for the operation of our legitimate business activities and functions which includes analysing our performance, developing our workforce and undertaking research;

  • the sale of all or substantially all of 4CLIMATE’s business (whether by assets or shares);

  • to comply with our legal obligations; and

  • for any other purposes you consent to.


From time to time, we may disclose your personal information to third party service providers, in both India and overseas, whom we engage to assist us in our business functions and activities (for example providing customer services, sending marketing communications, and providing maintenance services for our Site). We will require our third-party service providers to comply with the terms of this Privacy Statement and the applicable privacy laws of the country in which they are located. 
 

 

How we use cookies
 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse information  about web page traffic and improve our Site to tailor it to customer needs. We only use this information for statistical analysis purposes and then the information is removed from the system when it’s no longer required for the purpose.

 

Overall, cookies help us provide you with a better Site and user experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the information you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

 

If you decline cookies, this may prevent you from taking full advantage of functionality and Services available on our Site.

 

 

Security: How we protect your information
 

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
 

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your 4CLIMATE TerraOne account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

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Permissible Age


The Services are not intended for users under the age of 18, unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at privacy@4climate.in

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Third party links and services


The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies.

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California privacy rights


California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. To make such a request, please contact us at the information provided in the CONTACT US section.

EU privacy/data protection rights


EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:

  • Right to information - including contact details to the DPO, the purposes for processing Personal Information and the rights of the individual.

  • Right to access the Personal Information that are processed

  • Right to erasure (”Right to be forgotten”)

  • Right to rectification

  • Right to restriction of processing

  • Right to data portability of the Personal Information supplied to 4CLIMATE by the EU resident

  • Right to object (opt-out) to processing (unless 4CLIMATE otherwise has compelling legitimate grounds)


EU residents can exercise these rights by raising a request directly at privacy@4climate.in or contact us at the information provided in CONTACT US section.


Data retention and account termination


You can close your account by visiting your profile settings page on our website. We will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

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Changes to this privacy policy


We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

 

Contact Us


If you have any queries relating to the processing/ usage of information provided by you or 4CLIMATE's Privacy Policy, you may email the Data Protection Officer (DPO) at privacy@4climate.in or write to us at the following address.

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For Users residing in any other part of the world:


NATUREX AI TECHNOLOGIES PRIVATE LIMITED
KRISHNA ART PRINTERY-SF, OP GURUDEV HOTEL GAS OFF,
Vadodara, Gujarat - 390001
GSTIN: 24AAICN9753G1Z5
CIN -  U62099GJ2023PTC142527

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